Life Cycle Management

With our managed service offers, you can ensure the operation of your application.

We offer you support, maintenance, procurement and upkeep of hardware and software, further development and also on-call services. You have the advantage of a single contact for all matters and can concentrate on your business processes.

We ensure the operation of your solution through the following services:

• 1st, 2nd and 3rd level support
• Stand-by with guaranteed response times
• configuration management
• Incident, problem and change management

As part of our support services, we offer our customers to monitor central IT services and to proactively notify them of bottlenecks and failures of individual components. This enables us to ensure high service quality and contribute to high user satisfaction.

Before introducing a new solution, we support you in selecting suitable application components and accompany you during proof-of-concepts. Together with you, we define a decision matrix of weighted requirements and create a temporary test environment for you in which you can put the solution to the acid test. In a proof-of-technology, we compose an architecture from various technological approaches that is tailored to your needs and whose interfaces with existing processes can be tested. This means that nothing stands in the way of a successful introduction.

It is not uncommon for us to support our customers with central business applications that are already getting on in years. Here, our approaches can help to renew the existing systems step by step and to transfer them to modern architectures without affecting the ongoing operation. We can also ensure the operation of legacy systems with our support services.

The optimal use of any application requires extensive know-how. You too can benefit from our customised training courses and let our experts train you in your own environment with your own data. This makes it easier and faster for you to apply what you have learned to your everyday business and to focus on the training content that is most important to you personally. Contact us for training on our standard products.